Cancelation Policy

Cancellation Policy & Exclusions

At Snapcare, your satisfaction matters. If you change your mind, you can cancel your service plan within 14 days of purchase for a full refund.

Cancellation Period
You have 14 days from the date of purchase to cancel your plan and receive a full refund.
If you cancel between 14 and 28 days, a partial refund may be granted at our discretion.
No cancellations or refunds are available after 28 days.

How to Cancel
To cancel your plan, please contact our support team:
📞 0800 055 4969
📧 Customer.Service@snapcare.it.com

We will review your request and process any eligible refund promptly.

Refund Method
Refunds will be issued only to the original payment method used at purchase.

Prohibited Use & Plan Exclusions
To ensure fair use and maintain service quality, the following are excluded from all plans:

• Faults or damage present before plan activation
• Damage caused by misuse, neglect, or tampering
• Repairs unrelated to the normal operation of appliances
• Appliances used contrary to manufacturer guidelines
• Illegal or fraudulent use of our services or platform

If any of these apply, your plan may be cancelled without refund or support.