FAQ & Fullfilment

How Can I Contact Customer Support?

You can reach us by:
Email: Customer.Service@snapcare.it.com
Phone: 0800 055 4969

Our support team is available Monday to Friday from 9am to 5pm, and Saturdays from 9am to 1pm. Messages received outside these hours will be answered on the next working day.

When Does My Service Plan Start and End?

Your coverage begins as soon as your payment is processed. For example, if you purchase a 12-month plan on 15 July, your protection starts immediately and continues until 23:59 on 14 July the following year.

Service Activation & Start Date

When does my plan begin?
Your cover activates instantly once we confirm payment. You’ll receive a confirmation email within minutes.

Do I need to schedule anything to activate my plan?
No, your plan starts automatically and remains valid for 12 months from the purchase date.

When does the service expire?
Coverage ends exactly 12 months later at 23:59 on the final day unless renewed.

How Do I Request a Repair?

Contact us by:
📞 0800 055 4969
📧 Customer.Service@snapcare.it.com

One of our agents will schedule your repair, typically within 24 to 48 hours.

What Does “Unlimited Repairs” Mean?

You can request unlimited technician visits and repairs for appliances covered under your plan.

Please note: Coverage excludes damage or faults outside your plan terms, such as appliances over 10 years old, accidental damage, or normal wear and tear unless caused by mechanical or electrical faults.

Is There a Cooling-Off Period or Refund Option?

Yes. You may cancel within 14 days of purchase for a full refund, provided no repairs have been carried out.

If cancelling between 14 and 28 days, you may be eligible for a partial refund at our discretion. No refunds are available after 28 days.

To cancel, email Customer.Service@snapcare.it.com or call 0800 055 4969 with your order number.

Refunds are processed to the original payment method within 7 to 10 working days.

What Appliances and Faults Are Covered?

Included: Mechanical and electrical breakdowns on covered appliances (e.g., faulty components).
Excluded: Accidental or liquid damage, unregistered appliances, or appliances over the age limit.

How Soon Can I Book a Repair Appointment?

We aim to respond within 48 hours to arrange your visit. Local appointments are usually booked within 3 to 5 working days, depending on technician availability.

If you live outside our standard service area or during busy periods, we will discuss alternative scheduling with you.

Do You Cover the Whole UK?

Yes. We provide service across England, Scotland, and Wales. For remote areas, please check coverage before purchase.

What Happens if the Repair Doesn’t Fix My Appliance?

Please contact us immediately. If the problem cannot be resolved after reasonable attempts, you may be eligible for a pro-rated refund or replacement (if the faulty item was purchased within 3 years), covering the unused portion of your plan.

What Payment Methods Do You Accept?

We accept:

  • Credit and debit cards (Visa, Mastercard)
  • Apple Pay and Google Pay
  • BACS/Direct Debit
  • Cheques (by post)

All payments are processed in GBP upon confirmation.

Which Plan Should I Choose?

  • 1 Appliance Plan – covers a single appliance
  • TV + Set-Top Box Plan – protects your entertainment system

Check our Service Plans & Pricing page for details. Need help deciding? Contact us anytime.

Dispute Resolution

If you have any concerns about your payment or service, please contact our support team first at Customer.Service@snapcare.it.com or call 0800 055 4969.

We aim to resolve all issues quickly and fairly.

Raising disputes with your bank without contacting us first may delay resolution and affect your refund eligibility.

How Will I Get My Refund?

Refunds will be made to the original payment method. You will receive confirmation once the refund is processed.