Privacy Policy

Privacy Policy

Last updated: 2 June 2025

At Snapcare, protecting your privacy is our priority. This policy explains what information we collect, how we use it, and the steps we take to keep your data safe.

1. About Us
Snapcare is a UK-based company specialising in appliance repair and maintenance services.

2. Information We Collect
We may collect the following personal information from you:

• Your name and contact details
• Payment information
• Details of your service plans and repair history

3. How We Use Your Information
Your data helps us to:

• Manage and administer your service plans
• Schedule repairs and provide customer support
• Communicate updates and important information
• Comply with legal and regulatory requirements

4. Third-Party Services
We work with trusted third-party providers like Stripe for payment processing and Namecheap for hosting. These partners assist us in delivering our services and analysing website usage. We do not sell your personal data.

5. Cookies
Our website uses cookies to improve functionality and your browsing experience. You can manage cookie settings through your browser preferences.

6. Your Rights
You have the right to:

• Access the personal data we hold about you
• Request corrections or deletion of your data
• Withdraw consent for marketing communications

To exercise these rights, please contact us at:
📧 Customer.Service@snapcare.it.com
📞 0800 055 4969

7. Data Sharing
We may share your information with:

• Service providers such as payment processors and hosting platforms
• Law enforcement or regulators when required by law
• Marketing partners, only with your explicit consent

8. Data Retention
We keep your personal data only as long as necessary to:

• Provide and manage our services
• Comply with legal obligations
• Resolve any disputes

9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect data from minors.

10. Data Security
We use robust security measures to protect your information. However, no data transmission over the internet is completely secure.

11. International Transfers
Some personal data may be stored or processed outside the UK or European Economic Area. In such cases, we ensure appropriate safeguards are in place.

12. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted here with an updated date.

13. Contact Us
For questions about this policy or your data, please contact:
📧 Customer.Service@snapcare.it.com
📞 0800 055 4969